Good to know
Customer laundry service terms
By placing an order with Sevenfold Laundry Co., you confirm that you have read and accepted the following terms.
Standard wash service
All items placed inside the same laundry bag will be washed and dried together using a standard everyday cycle. Depending on the order and availability, laundry may be processed at Sade's home or at a local laundromat. Laundry is not separated by colour, fabric type or family member unless a separate service has been agreed in advance. Customers are responsible for checking that all items are suitable for ordinary machine washing and tumble drying.
Items we do not accept
Sevenfold Laundry Co. is not a dry-cleaning or specialist garment-care service. Please do not include delicate, hand-wash-only or dry-clean-only garments; wool, silk, leather or suede; heavily embellished or fragile items; items requiring special temperatures or individual treatment; or contaminated, hazardous or excessively soiled items. We are also unable to accept any pet items or pet equipment — including pet beds, blankets, towels, harnesses, covers or crate liners. Some orders are processed at local laundromats, which do not permit pet items in their washers or dryers, so this rule applies to every order. Any item with special care requirements should be removed before collection.
Colours and fabric care
Because items in each bag are washed together, customers accept the risk of colour transfer, fading, shrinkage or changes caused by fabrics that are not colourfast or suitable for machine washing and drying. Please do not include new, strongly coloured or colour-bleeding garments unless you are comfortable with them being washed with the rest of the order.
Pockets and personal belongings
Customers must empty and check all pockets before collection. Sevenfold Laundry Co. is not responsible for items left inside pockets or for damage caused by pens, makeup, tissues, food, sharp objects or other personal belongings left with the laundry. Any personal items found during processing will be returned where reasonably possible.
Existing damage and stains
Please tell us about any known stains, tears, loose buttons, broken zips, weakened fabric or other existing damage when booking. We will take reasonable care, but we cannot guarantee that every stain will be removed. Normal washing may make pre-existing wear or hidden fabric damage more noticeable.
Detergent choice
Our standard detergent will be used unless the fragrance-free or sensitive option is selected when booking. Customers are responsible for choosing the appropriate detergent option for their household. We cannot guarantee an entirely allergen-free environment. Laundry may be processed at Sade's home or in shared machines at a local laundromat, and those machines may previously have been used with fragranced products.
Bag limits
Laundry must fit comfortably inside the selected bag and allow it to close properly. Orders may also be subject to a maximum weight. Overfilled or overweight bags may require an additional charge or may be returned for adjustment before processing. Wet or dripping laundry must not be left for collection unless agreed beforehand.
Pickup, delivery and access
Customers must provide a safe, dry and accessible collection location. Laundry left outside is at the customer's risk until it has been collected by Sevenfold Laundry Co. Please ensure pets are secured and that any gate, access or parking instructions are provided before collection.
Turnaround
We aim to return standard orders the following day unless another timeframe is confirmed. Turnaround times are estimates and may be affected by order size, machine availability, weather, access issues or circumstances outside our reasonable control. We will contact you if a significant delay is expected.
Cancellations and refunds
You can cancel or reschedule a booked pickup through the link in your booking confirmation email. Cancellations made by 9pm the night before your scheduled pickup are fully refunded automatically. Cancellations after that cutoff may already be on the pickup run, so please contact us directly and we will do our best to help.
Senior and Gold Card discount
Gold Card holders and customers aged 65 and over receive $5 off their order. The discount must be mentioned at the time of booking and may not be combined with other promotions or referral credits. Please have your Gold Card or proof of eligibility available on collection day.
Same-day turnover
Same-day collection and return may be available for a $25 surcharge when our schedule allows. This service must be requested and approved before your laundry is collected. Please do not leave laundry out for same-day service until we have confirmed by text or email that we can fit you in.
Gift vouchers
A gift voucher entitles the named holder to one Wash, Dry & Fold load, collected, washed, dried, folded and delivered back within our normal service area — it is not a set dollar amount, so it stays valid if our prices change. Vouchers are ordered on our website and paid by invoice; the voucher is issued once payment is received. Quote the voucher code when booking. Vouchers are valid for 12 months from the date of issue, can be used once, cannot be exchanged for cash, and cannot be combined with other promotions or referral credits.
Promotions and referral credit
Promotional offers and referral credits cannot be combined with each other or with other discounts. Each booking can only use one promotion or credit at a time. Referral credits are applied as a discount off a single booking and cannot be exchanged for cash.
Missing items and complaints
Please check your laundry promptly after delivery and contact us as soon as possible if something appears to be missing, damaged or incorrectly returned. Include your order number, a description of the issue and photographs where relevant. We will review the order records and work with you to reach a fair resolution. Nothing in these terms limits your rights under New Zealand consumer law.
Customer confirmation
I have checked all pockets and care labels, removed delicate and specialist-care items, selected my preferred detergent option, and understand that all items placed in the same bag will be washed and dried together.
Placing a booking confirms you have read and agree to these terms.
Questions? Email sevenfoldlaundryco@gmail.com or call 022 044 6459.